1. Your booking

An online booking reserves the selected appointment in our workshop diary for the service shown in your booking confirmation. Please make sure the vehicle registration, contact details and information you provide are accurate.

If circumstances outside our reasonable control affect the appointment, we may need to contact you to agree a different time or date.

2. Arrival and vehicle access

Please arrive at the agreed time and make the vehicle available to us with the keys and any information reasonably required to carry out the booked work. Late arrival may mean that work has to start later or the appointment has to be rearranged.

3. Prices and additional work

The price displayed when booking relates to the service selected and any information shown with that service. Work outside the original booking, including repairs or additional parts found to be necessary during inspection, will not normally be carried out without your approval.

Where a service is shown as a “from” price or requires a quotation, the final price may depend on the vehicle and the work required.

4. MOT tests

An MOT booking is for the statutory MOT test. If the vehicle fails, any repair or preparation work required is separate from the MOT test itself and will be discussed with you before additional chargeable work is undertaken.

5. Payment

Unless your booking specifically states that payment has been taken online, payment is due directly to the garage. Any online payment or deposit option offered during booking will show the amount and payment requirement before you confirm it.

6. Cancellations and changes

If you need to cancel or change an appointment, please contact the garage as soon as reasonably possible so that the workshop time can be made available to another customer. Repeated missed appointments may affect our ability to accept future online bookings.

7. Courtesy cars and waiting appointments

A request to wait at the garage or use a courtesy car is not a guarantee of availability. Courtesy cars are subject to availability, the garage's applicable requirements and any charges explained to you.

8. Vehicle contents and valuables

Please remove valuables and unnecessary personal belongings before leaving the vehicle with us. Tell reception about anything in the vehicle that could affect the work being carried out.

9. Contact about your booking

We may use the telephone number or email address supplied with the booking to contact you about the appointment, the vehicle, additional work, changes to the booking or collection.

10. Your statutory rights

Nothing in these booking terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.